Rai, S. S., Ansari, I. A., Ganguly, K., Giri, S., & Rai, S. (2020). Lean Practices in Homestay Operations: A Case Study. Journal of Quality Assurance in Hospitality & Tourism, https://doi.org/10.1080/1528008X.2020.1802388.


The paper examines the implementation of lean practices in service operations of homestay establishments. The assessment is done in three ways–the assessment of lean knowledge, assessment of lean implementation, and assessment of community participation. Lean implementation includes four major constructs as waste elimination, transparency, quality management, and workforce empowerment & treatment. This paper uses a case study methodology and addresses five different establishments. Within case analysis, cross-case comparisons have been used as the techniques to analyze the data collected on the constructs and sub-constructs obtained from literature. The study has explored multiple scenarios of lean implementation with varying lean knowledge. It further observes three different practitioners of lean management as methodic, admirer, and sustained believer. The study has its implications for both researchers and managers.

URL: https://doi.org/10.1080/1528008X.2020.1802388